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BPE Career Opportunities

Burt Process EquipmentBurt Process Equipment was founded in 1970 and has been a growing industrial distributor and manufacturer ever since. We are a worldwide leader in the design, manufacture, and distribution of thermoplastic high purity and corrosion resistant equipment, systems and services. Currently, our engineered systems provide proven solutions for the pharmaceutical, biotechnology, institutional, and chemical processing markets. We are continually looking for new associates who bring a high level of enthusiasm and commitment to our organization.  Please email Human Resources to submit a resume if you are interested in learning more about exciting career opportunities at Burt Process. You should receive an email or phone call within 48 hours.

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When you join the Burt Process team, you are joining an incredibly exciting and dynamic culture.

 

Burt Process team members are driven to succeed and continually go above and beyond what is required of them to service our customer’s needs.  Our company culture is to come to work with a positive attitude and a “can-do” approach to all our daily responsibilities and challenges.

We share a high level of respect for one another and a teamwork approach within all areas of our company.  We have the pride, passion, and commitment to exceed our customer’s expectations and surpass our competition in every regard. We encourage and assist all of our associates to reach their highest professional potential which equally benefits the individual and our organization.

BPE offers competitive salaries and benefits, including medical, 401k & tuition reimbursement. 
Your interest in employment with BPE is appreciated. When you submit your resume, an email will be sent to you confirming your submission. You will be contacted if there is an interest in your skills and qualifications.

Engineering Fabrication Welding Customer Service

 

Current Available Positions:

 

Position Title: Outside Sales  (2 positions available: Northern NJ and Pittsburgh, PA)                                          Posted 10/15/2018

Department: Sales Department

Salary: Salary Exempt - TBD

Travel Required:   Yes, approximately 60% of travel on average.

Job Description:

The Outside Sales position is to extend the reach of our knowledge base:  teaching the customer’s to expect more from BPE than the competition, including our technical expertise. This role works to identify opportunities for our product offerings and help customers work through application challenges while continually identifying new opportunities (customers, markets, etc)

Essential Functions:

  • Continually build upon existing customer relationships
  • Support customers through application issues and address problems, questions or concerns in a timely and professional manner.
  • Proactively research new potential customers and opportunities for BPE (including: cold calls).
  • Utilize the phone/web to minimize the amount of doors that need to be knocked on and to reduce travel expenses.
  • Collaborate and communicate with vendors to arrange quality sales calls for their product lines and to maintain a positive relationship with our preferred vendors.
  • Follow up on any quoting before the customer calls asking
  • Ability to work with customers to extend discounts in order to get the customer competitive pricing (being mindful of competing with resellers).
  • Resolve irate customers when issues arise
  • Clearly define large opportunities (including: terms, whether we will be taking the order direct, or working out a commission from the factory)
  • Maintain sales budgets and work to achieve predetermined sales goals within your territory while supporting the overall sales team.
  • Utilize TDF to track, contact and discuss opportunities and activities for customers.
  • Ability to read specs and work in conjunction with technical support on quotations
  • Ability to resolve issues related to equipment being incorrectly specified, and customer pricing concerns
  • Maintain competitive product offerings while identifying the best solutions for customers.

Knowledge & Skills:

  • Leadership
  • Strategic Thinking
  • Sales Planning
  • Negotiation
  • Problem Solving
  • Building Relationships
  • Market Knowledge
  • Adhering to Budgets
  • Presentation Skills
  • Excellent Written and Verbal Communication
  • Team-oriented
  • Multi-tasking
  • Prioritizing
  • Self-Directed

Minimum Requirements:

  • Minimum of a Bachelor’s Degree from an accredited institution.
  • 1-2 years of experience in equipment sales
  • 1-3 years of experience in managing a direct sales force
  • Preferably completed a formal sales process training program
  • Familiar with Microsoft package (Outlook, Word, Excel, Powerpoint, etc.)
  • Must be able to lift 10 lbs. unaided
  • Must be able to sit for long periods of time
  • Must be able to type, bend and reach
  • Must be able to drive long distances
  • Must be able to travel at least 60% of the time

Please forward a copy of your resume and salary requirements as well as any questions pertaining to the open position to Burt Process Equipment, Inc. Human Resources Dept. Human Resources

 
 

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Position Title: IT Support and Business Analyst                     Posted 9/20/2018

Department: IT Department

Salary: TBD based on experience and qualifications

Travel Required:   Yes, less than 5% of travel on average.

Job Description:

  • Liaison between internal business stakeholders and IT Department to translate accurate requirements to document Process “As Is” and “To Be” via Data Flows using Visio
  • Identifies core customer business issues and provides solution recommendations to address them. Develops necessary tools and workshops to successfully identify issues and evaluate recommendations
  • Set and manage client expectations by solving complex issues and changes when appropriate exercising complex Risk, Issue and Change Management best practices
  • Facilitate client and internal analysis calls and document decisions made
  • Identify process gaps and translate them into improvement opportunities
    • Perform root cause analysis as a means of addressing data issues, cost savings, risk avoidance, productivity improvements, or revenue-generating business benefits
    • Escalate to others in the organization as needed to drive change
  • Develop processes in Salesforce and provide application training and troubleshooting via system documents, training material including Learning Guides, Frequently Asked Questions (FAQs) and business policies to streamline work approach, provide training classes and remedial one on one training as needed
  • Design and implement quality assurance procedures to ensure that requirements were met, or that specified changes were correctly implemented
  • Recommend and document I.T. procedures within the department
  • Create Salesforce dashboards and reporting via SQL, Crystal, Salesforce Excel (or other systems as required) for internal customers on an ad-hoc basis.
  • Providing desktop support and/or resolving tickets related to technology issues submitted to a help desk via Salesforce, escalate as needed
  • Troubleshooting technology issues related to networking, hardware, printers, devices, etc.
  • Maintain accurate inventory of hardware and service records

Qualifications

  • Associates or Bachelor’s Degree in Computer Science, Information Technology, Business
  • 3-5 years of experience in IT
  • Knowledge of the Windows family of products, including Microsoft XP, Microsoft Office including Outlook, Office 365
  • Excellent customer skills and experience with customer service.
  • Helpdesk and/or technical support experience
  • Works closely with subject matter experts and client groups for projects or programs of a medium to large size to consult, conduct analysis, and identify business objectives and solutions
  • MUST HAVE STRONG EXCEL SKILLS, as this position has a great deal of report building responsibility. Actively participates in internal and customer kick off meetings establishing understanding and consensus on project objectives and timelines.
  • Assist in testing of client software
  • Create end-user documentation for  training and reference
  • Must be flexible and adaptable
  • Prophet 21 experience preferred along with sql and Crystal Reporting
  • Salesforce experience preferred

 

Please forward a copy of your resume and salary requirements as well as any questions pertaining to the open position to Burt Process Equipment, Inc. Human Resources Dept. Human Resources

 

 

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Position Title: Customer Account Specialist                      Posted 8/7/2018

Department: Customer Relations Department

Salary: TBD based on experience and qualifications

Travel Required:   Yes, less than 5% of travel on average.

Position Summary:

Our Customer Account Specialist positions success depends on talented individuals who are passionate about building relationships. They will support new and existing accounts by promoting the value of the organization's products and services while aiding in the overall growth and market share. This position is strongly focused around ensuring a highly positive, supportive experience that builds relationships through proactive communication, needs assessments and value-added services.

Essential Functions:

  • Support exceptional team communication through collaboration to ensure that customers’ needs and company objectives are being carried out
  • Provide first tier support and customer satisfaction via email, phone, and web-agent in a professional, personable manner, ensuring an excellent and consistent impression
  • Perform needs assessments with customers to understand and promote the unique value our organization brings
  • Assess, profile and qualify leads, prospects, and accounts and take the effort to maximize account potential and strategic alignment
  • Directly respond to or coordinate responses to customer needs (expediting, problem escalation, on-site support, education, price negotiation, etc.)
  • Customer follow-ups in relation to business development, quotes, orders, problems, and account health
  • Manage high value and technical opportunities through CRM
  • Support regional team objectives along with supporting BPE corporate goals
  • Prepare and manage follow through on vendor initiatives
  • Efficiently navigate and understand vendor manuals, websites, pricing sheets and discount schedules
  • Efficiently operate company ERP & CRM systems
  • Perform all work in accordance with BPE guidelines and policies
  • Participate in scheduled corporate and vendor training, meetings and initiatives

Knowledge and Skills:

  • Strong computer skills (Microsoft products and CRM sales force)
  • Strong analytical & logical thinking, problem-solving and communication skills (written and verbal)
  • Detail-Oriented, prominent organization (time management & multitasking)
  • Self-Motivated, flexible, and adaptable to customer and organizational changes
  • Team Player, professional, personable and respectful presentation
  • Strong interpersonal skills
  • Works well under pressure and has the ability to handle objections
  • Consistent follow through and personal accountability
  • Strong negotiating skills

Minimum Qualifications:

  • Minimum of Associates Degree or Equivalent Experience (BA/BS Preferred)
  • At least 2 years of experience in Sales and/or Customer Service related position
  • Needs assessment and identification experience

Physical Requirements:

  • Must be able to lift 10lbs unaided
  • Must be able to sit for long periods of time
  • Must be able to type, bend and reach
  • Must be able to travel at least 5% of the time

Environment:

  • Typical professional, office setting
  • Must be able to handle varying levels of stress
  • Routinely use standard office equipment such as computers, phones, copiers, printers, fax machines, etc.

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Marketing Internship Opportunity        (Unpaid/Credits)                 Posted: January 2018     UPDATED: 07/2018

Are you creative? Pursuing a career in marketing, design, or communications? In need of an experience?

We may have just the opportunity at Burt Process Equipment. Our Marketing team is accepting applications for an intern looking for experience. This is a part-time position for Fall/Winter.

As an intern for BPE you will gain hands-on experience and work with a great team who not only works hard but likes to have fun too! We offer a flexible schedule and a great working environment.

Located in Hamden, Connecticut our facility is conveniently close to Quinnipiac University, Yale University, Albertus Magnus College and Southern Connecticut State University.

As a Marketing Intern you will be responsible for handling tasks including but not limited to:

  • Internal communications and digital display announcements
  • Social media posting and content development
  • Tradeshow and event preparation
  • Photo editing and digital design
  • Website updates and page design
  • Blog updates and development
  • Administrative tasks – tracking orders for branded materials, fulfilling literature requests and scheduling

Desired skills:

  • Proficient in Adobe CC Suite – Photoshop, Illustrator, InDesign
  • Knowledge of design principles and structure for both print and web (creativity!)
  • Strong organizational skills – daily task lists, file system, order tracking, attention to detail
  • Writing skills – blogging, drafting verbiage for projects, internal communication etiquette
  • Professional and positive attitude, team player

Interested candidates should apply and submit a cover letter or a brief statement of your interest in the position, your resume and contact information. Please include samples of your work as a PDF or provide a link to your online portfolio. A LinkedIn in profile is required.

If your qualifications match the needs of the position we will reach out to you to schedule an interview.

 

 

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