Testimonials for Burt Process
September 22, 2017
I’ve been working with Les Spector, Burt Process Applications Engineer, for the past several weeks. We had multiple phone conversations and email exchanges as he helped me narrow in on the best pump solution that met my specific application needs, which kept changing over time. Les was extremely helpful, courteous, patient, and professional in every interaction we had. I’ve had plenty of experience working with external vendors and suppliers, and he has stood out as one of the friendliest, most personable, and most helpful individuals I’ve worked with in recent years.
Adolfo Lozano III, PE - Sr. Mechanical Engineer, Thermal Analysis
July 19, 2017
It was my pleasure today to speak with Lisette when calling to inquire about buying parts and rebuild kits for our ARO pumps. She explained everything clearly, didn't make me feel rushed and answered all the questions that I had. She was knowledgeable, personable and professional and made it seem she came into work today just for me. Wow, that is a rare combination these days. It is my opinion that Lisette " IS " what customer service should be in any company and because of her I am adding your contact information to call when I need any related parts.
Danny Maynard, Star Banner
April 12, 2017
I just love getting a chance to write a note like this. Our company treats United Technologies in CT. They are adding a million square foot building and I received a quote for some Gemini Tanks from Brooke on 3/20/17. Brooke did what any professional would do, placed herself in her customer’s position and saved face for me. To that end, you have a loyal customer. Thank you again.
- Larry Sherman
April 6, 2017
I just wanted to let you know that I was very thankful to have Caitlyn to work with on solving this pump availability problem. She took the time to find us an alternative pump solution from ARO - knowing that we needed to find something in stock at your facility. I was very impressed with the professional way she handled my questions - and in how she wouldn't quit until we found a solution. I will be glad to call her for all my ARO Pump requests.
Tom Neuman - Ohio Pipe, Valves, & Fittings Co.
March 20, 2017
The equipment is top rate, and functions correctly, with proposed timelines met. I can ask no more from a supplier than to furnish the proposed equipment in the proposed time frame with the correct pricing. I look forward to working with you in the future, you have definitely been the very best chem feed supplier I have worked with.
-Shannon Kruse, P.E., Project Manager, CAS Constructors
Feb 2, 2017
I need to share with you one of the most awesome customer service experiences I've had in a long time. Caitlyn was so helpful and professional with me today finding service kits for my outdated ARO pumps! On top of that, she laughed at my jokes. I would recommend your company to anyone I know needing your products or services. WOW!!
-Warmest regards, Paul Rogacki, Otto Instrument Service, Inc.
Dec 6, 2016
Burt Process was extremely helpful and accommodating my request and arranging for my order to be shipped via US Postal Service to the US Virgin Islands. In making the extra effort, they allowed me to avoid the exorbitant international shipping rates charged by UPS and FedEx, making it economical to buy from Burt Process. You gained a new customer, and I look forward to doing more business with you in the future.
Nov 21, 2016
I indicated my problem and my pump needs. Caitlyn was very professional in her recommendations which happened to be exactly what I needed. The entire experience was what I did not expect. Typically you have to go through phone prompts and getting switched to another dept. possibly speaking to more than one person. Well not in this case. I dealt with one person who quickly and efficiently took care of my needs. My hat went off to Caitlyn, it was a pleasure interacting with her.
-Rodney Schmidt, Metal Plating Shop, Gilroy, CA
Nov 7, 2016
I just wanted to let you know that the recent service that I received...on my order that we just placed with you guys late last week was nothing short of amazing! They really helped me get out of a bind and I cannot thank them enough! They definitely went above and beyond and went the 2nd mile to assist my with my order, and it was an absolutely wonderful experience! J.
-Bennett Ryckman, Fischer Process Industries
Nov 4, 2016
Thank you. Your company's customer service is exceptional and is a rare thing these days. You all should be proud. It has truly been a pleasure.
-Erick Colby, The Dingley Press
Nov 1, 2016
Can’t say enough about Todd (Burt Process Service Team), what an asset!
-Larry Onstott, Coastal Industrial Systems
April 30, 2015
On behalf of our company, I would like to extend my sincere appreciation for your efforts to provide excellent customer service. Your response to our unique pump requirements in identifying and delivering the pump to our testing facility in less than 24 hours was incredible and for that we thank you.
March 02, 2015
It was a real pleasure to speak with someone like Mark who has an above average knowledge of our waste and DI water systems. I mentioned to my boss how nice it was to talk with a representative from Burt Process and how your company could become a great asset for other various repairs throughout our facility.
Carten - Fujikin Incorporated
October 20, 2014
I am writing to express my thanks and appreciation for the fine work you did in providing the custom-designed systems and meeting a very ambitious delivery schedule. As you know, this was a fast track project where the customer required this equipment in which many suppliers would have considered impossible. We appreciate the efforts you provided in promptly quoting the equipment, designing and submitting drawings, and fabricating the equipment on-time, as well as assisting in coordinating the export/customs issues. BPE was selected for this project because of the reputation you have in meeting promises and supplying quality equipment. Without your efforts, the customer would not have been able to execute this important project and would have cost them production downtime. We consider BPE to be an important teaming partner and look forward to working with you on future projects. .
Surface Finishing Process & Environmental Consultant
Project: Overseas Metal Finishing Facility
October 20, 2014
We are a large consulting firm in the Northeast and regularly depend on firms such as Burt Process Equipment to provide necessary assistance to our overall engineering efforts. I really cannot say enough about Burt Process Equipment’s cooperation and professional support throughout the engineering, construction, implementation, and commissioning of our project. It was and continues to be very professional. Very articulate personnel from your company are dependable, they take the time to offer timely assistance, return calls, address concerns, and deploy necessary recourses, all of which are so very important to the success of any project. Chemical engineers from your company were much valued with their background in controls and knowledge of large pH Control System. Personal thanks to the technical sales and engineering staff of Burt Process Equipment. Thank you for your continued effort. .
Engineering Consultant | P.E.
Project: Life Science Complex, University of Massachussets
October 20, 2014
You and your staff were one of the best contractors on our project. Your responses, professionalism, and knowledge of the application were at a level few can achieve.. .
Biotech Facilities Manager
August 22, 2014
Thank you, Burt Process! Your Tech was here first thing when I pulled up, and did a great job connecting up the system to my BMS and making sure all other functions were working properly. He was very professional and knowledgeable like the rest of your service people. Once again “Thank you”. A special thanks to your Customer Service and Returns folks for the extremely fast action taken to resolve the issues I was experiencing getting the correct pump controller and having my system hooked into my BMS. .
Maintenance Mechanic lll
Lundbeck Research USA
July 21, 2014
I want to again say that working with Burt Process is always smooth. In the specialty parts and designing plumbing for our process needs, Burt Process has the best people I work with of any suppliers---they are knowledgeable, responsive and thorough. And even PO receipt confirmation is immediate. Keep it up & Thanks! .
Terumo Medical Corp.
For over 20 years I have been retrofitting new controllers to water softeners that the old Bruner Corporation sold, equipped with Signet sensors, the last being 2536's. Over the years while on jobs I need to check K-factors that have been set incorrectly.
I'm writing to let you know that over the years I have found it quite easy to navigate the Signet section of your website making research on Signet a pleasure rather than a frustrating experience.
In my mind Burt & Signet have become synonymous. Burt-Signet; Signet-Burt! Thank you for the good job you did setting up your website and making it easy for us not-too-computer-savvy guys to navigate.
I send many customers to you when they are looking for the best price rather than buying them and trying to resell them myself.
You did a good job and I appreciate it. .
Robert Bruner Sr., Owner
R.A. Bruner Co.
I have been a Burt Process customer for over 14yrs. BPE has amazing customer service. They call or email to update my team on our order status and are always there to answer our technical questions. The BPE support staff has been a great resource for us. I have yet to run across a more knowledgeable group of pump guys and gals. They have been a great resource for me and my team.
It’s nice to know we have the BPE team of customer service, technical support and sales staff that are there to support my company. They have an amazing work ethic and it’s apparent they truly care about my business.
Global Coding Solutions
Burt Process separates themselves from their competition with a truly unique combination of technical competence and superb customer service. From project concept through final project punch list and follow up operator questions, BPE adds value to the equipment they sell by providing selection guidance, install and start-up support, and a consistent can-do attitude. They’re a pleasure to work with..
Siemens Industry, Inc.
Water Technologies Business Unit
Burt Process Equipment is one of the most professional companies I have had the pleasure of doing business with over the past 13 years. Their value added approach to their customers and their technical aptitude are unsurpassed in the industry. Burt Process Equipment is always there to give their customers product selection assistance and after sale support from the simplest flow sensing device to complete turn-key manufactured systems.
Kevin J. Buchanan
Automation Area Sales Manager - North East
I am a Field Test Engineer for a startup company that moves very fast with our designs. I have relied on the expertise of the Technical Support group at Burt Process to not only help specify pumps and variable frequency drives on multiple occasions, but also ensure a rapid quote and turn around so that we can keep moving at our breakneck speeds. Their specialized knowledge of process equipment has been evident from our first conversation and I have always been satisfied by their ability to find even unique parts for us. Last, but certainly not least, BPE Tech Support is nice, personable and very easy to interact with. One side effect of working on swiftly moving projects is that design considerations change often. Even when changing my order for the 5th time, they never had a gripe or negative word to say. In the future I would recommend BPE to coworkers and colleagues who may have need of pumps and process equipment.
W. Ryan Mire
Renewable Energy Engineer
Keystone Filter has been a customer of BURT PROCESS EEQUIPMENT for just about 2 years. BPE has been nothing short of professional to deal with and truly cares about maintaining a relationship with support while maintaining inventory for quick service.
Our Sales Rep has been someone who I can trust and have confidence in when something new arises. He has “gone the extra mile” helping to solve a complex problem for our company. We are looking forward to working together for many years to come.
Operations Manager, Keystone Filter Division
I wanted you to know that we have, in the past year, had a great working relationship with Burt Process across the board. We have been dealing mostly with the BPE engineering department and the response to questions and information has been outstanding as the engineers are very knowledgeable on both the High Purity water and pH control aspects and understand our time constraints. We look forward to a continued relationship with Burt Process as our “Go-To” source.
From a procurement standpoint it is a great research tool and speeds up the quoting and ordering process. Over the last 2 years Evonik Corp. has developed a wonderful relationship With Burt Process due mainly to the exceptional Sales Dept. and prompt deliveries and lastly your vast inventory. Thanks for all the hard work JOB WELL DONE!!!!!!!.
Purchasing Manager, Evonik Corp.
Burt Process has been my go-to vendor of choice. It seems no matter what I throw at them, they can help with solutions to the problem. The BPE Team is engaged to provide service and not just take orders.
In a time when few companies are maintaining inventory, my lead times from Burt Process are considerably better than normal. I look forward to doing more business with the my Sales and Technical Support representatives and the rest of the Burt Process team.
Director of Operations
When I was approached by BPE two years ago, I was using several different pump vendors. After my initial meeting with my sales representative from Burt Process, I was intrigued at just how much BPE was able to offer. They have a friendly, knowledgeable, hard-working staff, which I rely on heavily for answers to many questions. At one point, I had a customer with a few unique issues. Without having to ask, the salesman stepped in and met me on site, helped me with the issue at hand, then offered to send the pumps/parts back to his people to be analyzed. BPE was swift with its actions, and returned all parts to me in new condition, with their expert analysis. This commitment to excellence is why I will continue to work exclusively with BPE moving forward. They have earned my trust—so much that I am currently working on a way to implement them into our nationwide database. I want to thank all of BPE’s staff for helping our business grow..